An autonomous operating layer for fleet claims.
FLINZ Fleet Intelligence runs every routine claim end-to-end — from first signal to closed invoice — so your team is freed for the exceptions that actually need them. Powered by Wilma, our AI agent.
Detect.
Decide.
Act.
One continuous cycle, three autonomous stages. No request-response. No waiting queues. No human in the loop unless the claim genuinely needs one.
The signal becomes a claim — automatically.
Wilma listens to every channel a driver might use: SMS, WhatsApp, email, the Wilma Driver app, telematics events, repair partner intake. The moment a signal arrives, she structures it into a claim — vehicle identified, location stamped, photos parsed, policy linked.
No intake forms for the driver. No data entry for your team. The file exists before anyone has thought about it.
- Multi-channel intake — SMS, WhatsApp, email, app, telematics
- Photo & document parsing — damage classified at the moment of upload
- Policy lookup — coverage and deductible attached automatically
- Liability triage — clean cases routed, complex cases flagged for adjuster
Days of decisions, made in seconds.
Every routine decision in a claim — is this our liability, is this estimate fair, which body shop should we route to, what's the right repair vs. write-off threshold — Wilma makes against the policy, the network history, and the live operational picture.
The decisions are explainable. Every value carries provenance. Every routing has a reason. Your auditors get a clean trail by default — not by effort.
- Estimate validation — line-by-line vs. benchmarks
- Repair routing — capacity, geography, history-aware
- Repair vs. total-loss — threshold based on residual value
- Exception escalation — to the right human, with full context
Execution, without handoffs.
Wilma books the repair, confirms with the driver, notifies the fleet manager, schedules the replacement vehicle, files with the insurer, and closes the invoice once the work is signed off. Each step generates an event in the same timeline — visible to every stakeholder, in real time.
No status calls. No portal logins to chase. The claim resolves itself.
- Repair booking — direct into body shop calendars
- Driver communications — proactive, in their channel
- Replacement coordination — short-term rental, courtesy car, RMT
- Invoice closure — three-way match, paid against policy
Built as one system. Scoped to your role.
Fleet owner, leasing operator, insurer, body shop — the same architecture serves all four, with role-aware views and permissions on top.
Continuous event log
Every signal, decision and action lands in one append-only timeline. Auditable by design.
Wilma at the core
The AI agent isn't a feature. It's the runtime. Routine claims resolve without a queue.
Role-switched dashboard
Claims officer, loss adjuster, bodyshop, RMT, leasing ops — one shell, scoped surfaces.
Network intelligence
Repair benchmarks, risk profiles and cost patterns sharpen with every claim processed.
Touchless workflows
Routine claims close without a human touch. Exceptions escalate with full context.
Driver-facing intake
Wilma Driver lets the driver report damage in 30 seconds — photo, location, done.
What teams notice within the first quarter.
Indicative ranges from early operating partners. Your numbers depend on fleet size, claim mix, and the legacy process Wilma is replacing. Independently audited benchmarks available on request.
FLINZ doesn't replace your stack. It replaces the manual logic between it.
Drop-in connectors to the systems your fleet, claims and insurance teams already run. Open API for everything else.
The best proof is a conversation. The second best is a thirty-minute walkthrough on your data.
Bring a recent claim. We'll show you what Wilma would have done, where she would have escalated, and what your team would have got back — in time and in margin.
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